Refund & Return Policy

1. General Return Policy

Returns are not accepted for opened or handled products.

For safety, handling, and product-integrity reasons, we do not accept routine returns once an order has been processed or shipped. Please review your cart, shipping details, and product selections carefully before checkout.

2. Refund Eligibility

Refunds are limited and only reviewed for verified order issues.

• Refunds are not provided for buyer error, change of mind, or misuse of products.
• If an order cannot be fulfilled before shipment, a refund may be issued.
• If a verified fulfillment error occurs, we may provide replacement or store credit first.
• Any approved refund is processed to the original payment method where possible.

3. Damaged, Missing, or Incorrect Items

Report delivery issues quickly so we can investigate.

• Contact support with your order number and issue details as soon as possible.
• Include clear photos of package condition, shipping label, and received items.
• Claims may be denied if evidence is incomplete or reporting is excessively delayed.

4. Cancellations

Orders may only be canceled before processing or shipment begins.

If your order has not entered processing, we may be able to cancel it. Once fulfillment or shipment starts, cancellation requests are not guaranteed.

5. Shipping Delays and Carrier Issues

Carrier transit delays are outside direct refund coverage.

Delivery delays caused by carriers, weather, address errors, customs, or other external factors do not automatically qualify for refunds. We will provide shipment support and tracking guidance where available.

6. Chargebacks and Payment Disputes

Please contact support before opening a payment dispute.

We aim to resolve order concerns directly and quickly. Filing an unsupported chargeback may delay case handling and affect future purchase eligibility.

7. Research-Use Notice

Products are for laboratory research use only.

Clear Choice Compounds products are intended strictly for research purposes and are not for human consumption, medical treatment, or veterinary use. By ordering, you confirm responsible and lawful handling within your jurisdiction.